Last updated: July 20, 2026

Thank you for shopping with The Starter Co.

We carefully curate and assemble university starter kits using products sourced from reputable suppliers to help make moving into university accommodation simple and convenient.

Returns

As each starter kit is carefully assembled and packaged, we do not accept returns for change of mind, incorrect purchases, or unwanted items. Please review your order carefully before completing your purchase.

Refunds

All sales are final. We do not offer refunds unless required under applicable South African consumer law.

Nothing in this policy limits your rights under the South African Consumer Protection Act.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, contains defective items, or you receive the incorrect products, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the affected items and packaging

We will review your claim and, where appropriate, arrange a replacement, repair, or other suitable remedy in accordance with South African consumer law.

Contact Us

If you have any questions regarding your order or this policy, please contact us using the details provided on our Contact page.